Terms & Conditions

Our Services

800 Battery provides mobile car battery replacement and may offer battery testing, jump-start assistance, alternator checks or repairs, towing and recovery, roadside assistance, tyre change and fuel delivery, subject to availability. The exact service provided will be confirmed during booking. A website description does not guarantee that a particular service, battery brand or technician is available at every location or time.

Bookings and Customer Information

To request service, contact us at 055 655 0522 or 800batterychange1@gmail.com, or use any booking or messaging option shown on our website. You should provide accurate contact details, vehicle make and model, current location, symptoms and relevant access instructions. We may contact you to confirm details before dispatch. A request is not confirmed until our team accepts it and confirms the applicable service arrangements.

Prices, Quotes and Payment

Website prices are indicative unless expressly confirmed as a fixed quote. Batteries advertised from AED 175 are subject to vehicle compatibility, battery type, brand, stock and the work required. We will explain applicable charges before proceeding. Payment methods, payment timing, taxes (if applicable), and any additional charges will be communicated at booking or before work begins. Do not assume that an online starting price applies to every vehicle.

Delivery, Installation and Arrival Times

We aim to provide mobile assistance across Dubai, with arrival often estimated at approximately 25 minutes where available. This is an estimate, not a guaranteed arrival time. Traffic, weather, demand, location, restricted access and other circumstances may cause delays. "Free delivery and installation" or "no call-out fee" applies only where confirmed for the particular booking. You must ensure that the vehicle is accessible and that the technician can safely perform the work.

Battery Selection and Installation

Battery selection depends on the vehicle's requirements, including dimensions, terminal layout, capacity, technology and any vehicle-specific registration or electronic procedures. We may inspect or test the existing battery and charging system before recommending replacement. You should tell us about relevant vehicle modifications or special requirements. If the problem is caused by another component, replacing the battery may not resolve it; additional work may require a separate quote and your approval.

Warranty and Claims

Warranty coverage varies by battery and supplier. The applicable warranty period and terms will be confirmed for the battery supplied. Keep your invoice or proof of purchase and follow the stated claim procedure. Warranty coverage may be subject to product-specific conditions and exclusions, as allowed by law. A warranty does not automatically cover unrelated electrical faults, misuse, accidental damage or normal wear where excluded by the applicable warranty terms. These terms do not limit mandatory consumer rights under applicable law.

Cancellations, Access and Failed Visits

If you need to cancel or change a booking, contact us as soon as possible. If the technician cannot reach the vehicle because the location or contact information is incorrect, access is unavailable, or the customer is not present, the booking may need to be rescheduled. Any charge associated with a cancellation, failed visit or special order will be disclosed before it is applied and will comply with applicable law. We will explain any relevant charge when confirming the booking.

Old Batteries and Environmental Handling

Where included in the service arrangement and legally permitted, we may take away the replaced battery for appropriate handling or recycling. Please confirm this with our team at the time of service. Old batteries should not be disposed of with ordinary household waste; they should be handled in accordance with applicable safety and environmental requirements.

Customer Responsibilities and Safety

You must provide truthful information, cooperate with reasonable safety instructions and ensure the vehicle is parked in a safe, accessible location where the work can legally be performed. We may decline or pause work if conditions are unsafe, access is prohibited or the requested work is outside our capability. You are responsible for removing personal belongings from areas where work is to be performed and for informing us of relevant vehicle security or electronic settings, where known.

Website Use and Intellectual Property

Website text, branding, design, images and other materials are owned by or used with permission by their respective rights holders. You may use the website for personal, non-commercial purposes related to learning about or requesting our services. You must not copy, republish, misuse, interfere with or attempt to gain unauthorised access to the website or its systems. Third-party brand names and trademarks remain the property of their respective owners.

Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect or consequential losses, or for delays or failures caused by events beyond our reasonable control. We are not responsible for vehicle faults unrelated to the services supplied or for problems resulting from inaccurate information provided by the customer. Nothing in these Terms excludes or restricts any liability or consumer protection right that cannot lawfully be excluded or restricted under UAE law.

Privacy

Personal information submitted through the website or during a booking is handled in accordance with our Privacy Policy. Please review that policy to understand how information may be collected, used, stored and shared to arrange and provide services.

Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be published on the website with a revised date. Changes will apply as permitted by applicable law. Terms already agreed for a confirmed booking will not be changed retroactively where doing so would be unlawful.

Governing Law and Contact

These Terms & Conditions are intended to be governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai, subject to any mandatory legal requirements and the jurisdiction of the competent courts.